Free Insured Shipping | 30 Days Return
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FAQ's

Here are some of the most frequently asked questions — and their answers — to help you out. Didn’t find what you’re looking for? Just drop us a message or email anytime. We’re always happy to help!

Frequently Asked Questions

Absolutely. Lab grown diamonds are real diamonds in every sense — chemically, physically, and visually. They have the same brilliance, sparkle, and durability as natural diamonds, and only expert gemological labs can distinguish between them using advanced equipment.

Yes, lab created diamonds share the same chemical and physical properties as natural diamonds, so they test similarly using standard diamond testers. Some HPHT diamonds may occasionally test as moissanite due to device limitations, but CVD diamonds typically test just like natural ones. Leading labs like IGI and GIA use advanced methods to verify and certify each stone accurately.

All our solitaire diamonds are of the highest quality. We exclusively use D color diamonds — the top grade on the color scale — and VVS clarity, highest standard. Each diamond is cut to an excellent grade to ensure maximum brilliance and sparkle. We also only select diamonds with no fluorescence, preserving their natural beauty under all lighting conditions. Every solitaire comes with an IGI certification and a unique laser-inscribed number on the diamond’s girdle for authenticity and peace of mind. With GiliBili, you’re choosing diamonds that are not only stunning, but also ethically grown and expertly crafted.


GiliBili offers a curated collection of modern fine jewelry, featuring lab grown diamonds across engagement rings, earrings, necklaces, and bracelets. From everyday sparkle to that once-in-a-lifetime lab grown diamonds engagement ring, each piece is designed to be ethically luxurious, effortlessly chic, and made for your story.

Our standard processing time is 7–10 business days before your jewelry ships out. That said, timing can vary slightly depending on the piece — especially for custom or made-to-order designs.

For full transparency, you’ll find estimated shipping dates listed on each product page. Still have questions? Just reach out — we’re always happy to help.

Yes, every solitaire lab diamond from GiliBili comes with an official certification from the International Gemological Institute (IGI). Each diamond is laser-inscribed with a unique IGI certificate number on its girdle, which you can verify anytime on the IGI website. The certificate details all key characteristics — including cut, color, clarity, and carat — ensuring authenticity, transparency, and peace of mind.

Absolutely! Our custom design service lets you collaborate with our design team to create a one-of-a-kind piece - whether it's a classic engagement ring or something entirely your own. Start your custom journey here.

All GiliBili jewelry is crafted from solid precious metals — never plated. Whether you choose 14K or 18K gold, each piece is stamped with its purity mark to ensure authenticity, durability, and lasting beauty.

Each GiliBili piece is handcrafted by expert artisans using premium materials. We follow a strict quality control process to ensure every item meets our high standards of craftsmanship, durability, and shine.

To ensure your jewelry is delivered to you in a timely manner, orders are automatically sent to our production house as soon as they’re placed — which means cancellations aren’t possible. That said, if you need to make a change (like adjusting the gold color or ring size), just contact us within 48 hours and we’ll do our best to make it happen.

Finding your perfect fit is simple with GiliBili. We use US ring sizes, but don’t worry — our Find Your Ring Size page includes a world ring size chart and calculator to make things super easy.

Yes, we offer complimentary engraving. You can share your engraving details while placing your order. If you’d like to add it later, just email us your request before the order ships and we’ll personalize it for you with care.

Yes — always. All our lab created diamonds are ethically sourced, conflict-free. We're committed to offering diamonds that are as kind to the planet as they are beautiful to wear.

Sustainability is at the heart of everything we do. From using recycled metals to crafting with lab diamonds that follow strict ethical standards, we're committed to minimizing our impact. Even at the shipping level, we choose low-emission delivery options whenever possible — because looking good should feel good too.

We're always here to help. You can email us at Hello@GiliBili.com or reach out via call or WhatsApp at +91 82002 12331 for quick support. Whether it’s a question or a custom request, we’ve got you.

Shipping

Below are some common questions about shipping

We ship to over 50 countries worldwide, including the USA, UK, Canada, Australia, New Zealand, India, Europe, the Middle East, Africa, and South America. No matter where you are, you can enjoy the beauty of our lab grown diamond jewelry — delivered with care. ZERO cost on shipping and insurance


Your order will be shipped fully insured and secured through trusted global carriers like FedEx, UPS, DHL, or USPS, depending on your location and shipping preference. We partner only with top-tier logistics providers to ensure safe, on-time delivery.

Possibly — it depends on your country’s import laws.

While shipping and transit insurance are fully covered by GiliBili, customs duties, VAT, or import taxes (if applicable) are charged by your local government and are the customer’s responsibility.

Here’s a quick guide:

  • United States - No import duties on jewelry orders under $800 USD for personal use
  • UK, EU, Canada, Australia, etc - VAT or import taxes may apply

Note Charges vary by country, from 3% to 15% and above.

We recommend checking with your local customs office if you’re unsure. If you need help understanding potential charges, feel free to
WhatsApp Chat/Call us at +91 82002 12331 or email us at hello@gilibili.com — we’re happy to guide you.

All GiliBili jewelry is made to order — we craft each piece just for you.

  • Production Time : 7–12 business days, varies based on complexity of jewellery craftsmanship
  • Shipping Time : 5–7 business days via express courier

    We offer free express shipping worldwide, and every order is fully insured during transit at no cost to you. If anything goes wrong while your piece is on the way, we’ve got you covered.

Once your order ships, you’ll receive a tracking number via email so you can follow its journey home.

Still have questions? Email us anytime at Hello@GiliBili.com — we're here to help.

Yes, we offer a rush processing service for USD 75. Your order will be fast-tracked in our production queue and shipped via free express delivery with insurance for a quicker turnaround.

To activate rush processing, contact us immediately after placing your order via WhatsApp at +91 82002 12331 or email us at Hello@GiliBili.com

Returns

We accept returns on eligible items, but we do not offer direct exchanges at this time.

  • Returns
    You must initiate a return within 7 days of receiving your order, and the item must be shipped back within 30 days of delivery. Delayed returns may not be accepted.
  • Exchanges
    While we don’t offer item-for-item exchanges, you’re welcome to return your purchase for a refund and place a new order at your convenience.

Please note, custom-made or personalized pieces are not eligible for return or refund.


Orders are sent straight into production to ensure fast delivery, so cancellations are not possible.

However, we understand plans can change. If you need to modify details like ring size or gold color, please contact us within 48 hours of placing your order, and we’ll do our best to assist.

Yes, return shipping is the customer’s responsibility. Please ensure the item is returned in its original condition, along with all documents and packaging, to help us process your return smoothly.

Once we receive and inspect the item:

  • If everything is in perfect condition, your refund will be initiated promptly.
  • If the item is damaged, altered, or missing components, a partial or no refund may be issued.

Need help with your return? Just WhatsApp us at +91 82002 12331 or email Hello@GiliBili.com — we're happy to assist.

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