FAQ's
Frequently Asked Questions
Are lab-grown diamonds real?
Absolutely. Lab grown diamonds are real diamonds in every sense — chemically, physically, and visually. They have the same brilliance, sparkle, and durability as natural diamonds, and only expert gemological labs can distinguish between them using advanced equipment.
Do lab-grown diamonds test the same as natural diamonds?
Yes, lab created diamonds share the same chemical and physical properties as natural diamonds, so they test similarly using standard diamond testers. Some HPHT diamonds may occasionally test as moissanite due to device limitations, but CVD diamonds typically test just like natural ones. Leading labs like IGI and GIA use advanced methods to verify and certify each stone accurately.
What is the quality of your solitaire diamonds?
All our solitaire diamonds are of the highest quality. We exclusively use D-E color diamonds — the top grade on the color scale — and VVS-VS clarity, highest standard. Each diamond is cut to an excellent grade to ensure maximum brilliance and sparkle. We also only select diamonds with no fluorescence, preserving their natural beauty under all lighting conditions. Every solitaire comes with an IGI certification and a unique laser-inscribed number on the diamond’s girdle for authenticity and peace of mind. With GiliBili, you’re choosing diamonds that are not only stunning, but also ethically grown and expertly crafted.
What types of jewelry does GILIBILI offer?
GiliBili offers a curated collection of modern fine jewelry, featuring lab grown diamonds across engagement rings, earrings, necklaces, and bracelets. From everyday sparkle to that once-in-a-lifetime lab grown diamonds engagement ring, each piece is designed to be ethically luxurious, effortlessly chic, and made for your story.
What is the processing time for orders?
Our standard processing time is 10-12 business days before your jewelry ships out. That said, timing can vary slightly depending on the piece — especially for custom or made-to-order designs.
For full transparency, you’ll find estimated shipping dates listed on each product page. Still have questions? Just reach out — we’re always happy to help.
Are GiliBili lab grown diamonds certified?
Yes, every solitaire lab diamond from GiliBili comes with an official certification from the International Gemological Institute (IGI). Each diamond is laser-inscribed with a unique IGI certificate number on its girdle, which you can verify anytime on the IGI website. The certificate details all key characteristics — including cut, color, clarity, and carat — ensuring authenticity, transparency, and peace of mind.
Do you offer custom jewelry design services?
Absolutely! Our custom design service lets you collaborate with our design team to create a one-of-a-kind piece - whether it's a classic engagement ring or something entirely your own. Start your custom journey here.
Are all your jewelry pieces made of solid or plated metal?
All GiliBili jewelry is crafted from solid precious metals — never plated. Whether you choose 14K or 18K gold or 925 sterling silver, each piece is stamped with its purity mark to ensure authenticity, durability, and lasting beauty.
How do you ensure the quality of your jewelry?
Each GiliBili piece is handcrafted by expert artisans using premium materials. We follow a strict quality control process to ensure every item meets our high standards of craftsmanship, durability, and shine.
Can I update or cancel my order once it's been placed?
Orders go into production straight away, so once production has started we can’t cancel the order. You can still return an eligible, unworn piece under our 30-day returns policy.
To change your ring size or gold colour, contact us within 48 hours of ordering at hello@gilibili.com and we’ll do our best to help.
How can I find my ring size at home?
Finding your perfect fit is simple with GiliBili. We use US ring sizes, but don’t worry — our Find Your Ring Size page includes a world ring size chart and calculator to make things super easy. Please double-check your size before ordering.
Do you offer engraving services?
Yes, we offer complimentary engraving. You can share your engraving details while placing your order. If you’d like to add it later, just email us your request before the order ships and we’ll personalize it for you with care.
Are your lab grown diamonds ethically sourced?
Yes — always. All our lab created diamonds are ethically sourced, conflict-free. We're committed to offering diamonds that are as kind to the planet as they are beautiful to wear.
How does GILIBILI contribute to sustainability?
Sustainability is at the heart of everything we do. From using recycled metals to crafting with lab diamonds that follow strict ethical standards, we're committed to minimizing our impact. Even at the shipping level, we choose low-emission delivery options whenever possible — because looking good should feel good too.
How can I get in touch with GiliBili?
We're always here to help. You can email us at Hello@GiliBili.com or reach out via call or WhatsApp at +1 332 248 3100 for quick support. Whether it’s a question or a custom request, we’ve got you.
Shipping
Where does GiliBili ship?
We ship to 40 countries, including the USA, UK, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, many European countries, the UAE, Mexico and South Africa. Every piece is crafted in our workshop in Mumbai, India, and shipped by express courier. Shipping, insurance, import duties and taxes are all included.
How will my order be delivered?
Your order will be shipped fully insured and secured through trusted global carriers like FedEx, UPS, DHL, or USPS, depending on your location and shipping preference. We partner only with top-tier logistics providers to ensure safe, on-time delivery.
Will I need to pay customs duty?
No. Shipping, insurance, import duties and taxes are all included in the price you see, for every country we ship to. There is nothing more to pay on delivery.
Questions? WhatsApp or call us at +1 332 248 3100 or email hello@gilibili.com.
How long does delivery take?
All GiliBili jewelry is made to order — we craft each piece just for you.
- Production time: 10–12 business days
- Shipping time: 5–7 business days via express courier
That’s an estimated 2–3 weeks from production to your door. Shipping is free, fully insured and tracked, and all import duties and taxes are included. Once your order ships, you’ll receive a tracking number by email.
Still have questions? Email us anytime at hello@gilibili.com.
Can I request faster production for urgent orders?
Yes, we offer a rush processing service for USD 75. Your order will be fast-tracked in our production queue and shipped via free express delivery with insurance for a quicker turnaround.
To activate rush processing, contact us immediately after placing your order via WhatsApp at +1 332 248 3100 or email us at Hello@GiliBili.com
Returns
What is your return and exchange policy?
Yes, within 30 days. Email us within 14 days of delivery at hello@gilibili.com, then send the piece back unworn with its original box and certificate (if included). Return shipping, insurance and India import charges are paid by you. We refund the full price.
We don’t offer item-for-item exchanges, but you’re welcome to return an eligible piece for a refund and place a new order. Engraved and custom-designed pieces are final sale. Full details are in our Returns Policy.
Can I cancel or modify my order after placing it?
Orders go into production straight away, so once production has started we can’t cancel the order. You can still return an eligible, unworn piece under our 30-day returns policy.
To change your ring size or gold colour, contact us within 48 hours of ordering at hello@gilibili.com and we’ll do our best to help.
Do I have to pay for return shipping?
Yes. We’d love to receive your piece back the same way we sent it to you: tracked, fully insured and with duties paid. You arrange and pay for the return shipment, including insurance and any import duties and taxes into India.
Once your piece arrives and passes inspection, we refund the full amount you paid to your original payment method. Pieces that are worn, damaged, altered or missing components can’t be accepted.