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hello@gilibili.com
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Terms of Service


Effective Date: 19 July 2025

Welcome to Gilibili ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website [https://www.gilibili.com] and our services. By accessing or purchasing from our site, you agree to these Terms.

Please read them carefully.

1. Overview

These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors. If you do not agree with these Terms, please do not use our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website constitutes acceptance of those changes.

2. Online Store Terms

  • You must be at least the age of majority in your jurisdiction to use this site or make a purchase.

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit viruses or any destructive code.

Violation of these Terms will result in immediate termination of your services.

3. Products & Pricing

  • All products are subject to availability and may be withdrawn at any time.

  • Prices are listed in Prices are listed in INR (or USD, depending on your primary store currency) 

  • We make every effort to display colors and images of products accurately. However, we cannot guarantee your device’s screen will reflect them perfectly.

4. Orders & Payment

  • We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

  • Full payment is required at checkout. Transactions are securely processed via Shopify and trusted payment gateways.

  • Inaccurate billing/shipping information may lead to order cancellation.

5. Shipping & Delivery

  • We ship worldwide.

  • Estimated delivery times are provided at checkout. Delays may occur due to external factors.

  • Once shipped, we are not responsible for lost or delayed packages. Please contact the courier directly in such cases.

6. Returns & Exchanges

Please refer to our [Refund & Return Policy] for details on eligible items, timelines, and the process.

7. Intellectual Property

All content on this site – including logos, designs, images, and text – is owned by or licensed to Gilibili. You may not use, copy, or reproduce any content without our written permission.

8. User Submissions

If you submit reviews, images, or any content to us (via email, social media, or our site), you agree that we may use, edit, and publish them without compensation, as part of our brand promotions.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products. Products are used at your own risk.

10. Third-Party Tools & Links

We may offer access to third-party tools and websites. We are not responsible for their content, policies, or performance.

11. Personal Information

Your submission of personal data through the store is governed by our [Privacy Policy].

12. Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of India.

Consumer Rights and Dispute Resolution

A. Consumer Rights As a customer of GiliBili (operated by PASAVAJA GEMS LLP), you are entitled to the following rights in accordance with applicable consumer protection laws, including the Consumer Protection Act, 2019 (India):

  • Right to Information: You have the right to receive clear, accurate, and transparent information regarding our products, including their technical specifications (e.g., IGI certification details for lab-grown diamonds), pricing, and shipping timelines.

  • Right to Safety: We ensure that all products sold on our platform meet the quality standards described in our product listings.

  • Right to Redressal: You have the right to seek assistance or file a complaint regarding any product or service that does not meet the promised standards as outlined in our policies.

  • Right to Privacy: Your personal data is protected and handled in accordance with our Privacy Policy and recognized compliance frameworks such as GDPR and CCPA.

B. Informal Dispute Resolution We believe most concerns can be resolved quickly through open communication. If you have a dispute or a concern regarding your order, you agree to first contact our support team at hello@gilibili.com or +91 8200212331. We commit to acknowledging your concern within 48 hours and working toward a fair resolution.

C. Formal Dispute Resolution & Governing Law If a dispute cannot be resolved through informal discussion, the following terms apply:

  • Governing Law: These Terms & Conditions and your use of the website are governed by and construed in accordance with the laws of India.

  • Jurisdiction: Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts located in Mumbai, Maharashtra, India.

  • Severability: If any part of these terms is found to be unenforceable by a court of competent jurisdiction, the remaining sections will continue to remain in full force and effect.

13. Contact Information

For questions about these Terms, contact us at:

Brand Name: GILIBILI
Legal Entity: PASAVAJA GEMS LLP
Registered Address: ROOM NO. C-210, JAIN DARSHAN CHS LTD, NEAR JAIN TEMPLE, DR AMBEDKAR RD 60 FEET ROAD, BHAYANDAR WEST, Thane, Maharashtra, 401101 - INDIA
Corporate Office: Bharat Diamond Bourse, BKC, Bandra, Mumbai, 400051 - INDIA
Email: hello@gilibili.com
Phone: +918200212331


All sales on this website are billed and fulfilled by PASAVAJA Gems under the brand name GiliBili.